Monday, March 7, 2011

This Ain't No Amazon.com!

The influx of crazy amounts of cookbook orders has continued. I'm about ready to pull my hair out. The house has turned into a pseudo-bookstore. People have come here to pick up cookbooks. We have delivered them. Most of them we ship out to everywhere from Arizona to Georgia to Vermont! Fortunately, Babcia has few business expenses in the form of cheap labor (i.e. Wenisa and I work for food and not money.)

Babcia has attempted to take on the role of "Customer Service Associate". I really wish that "all calls will be recorded for training purposes only", because the notes that I find that she has scribbled down, on 15 different pieces of paper, that seem to be hidden throughout the house, is utterly ridiculous. I have gotten a number of checks written out for the wrong amount. People sending their checks to the church instead of the house and then calling asking where their books are, and then multiple people who are addressing their envelopes to our home address but to the church. I don't LIVE at the church. I'm pretty much about to fire her. This many mistakes and inconsistencies with her work is grounds for termination...

I have taken on the role of being the bookkeeper. I don't know how I fell into this role, seeing as I don't know how to even balance my checkbook, but my Excel spreadsheet worked out tonight and perfectly equaled the amount of money we had in cash and checks down to the $0.45.. WINNING? (Is this the proper use of the Charlie Sheen phrase?) I've also taken on the role of secretary/back up Customer Service Associate and troubleshooter. Fixing what issues arise after Babcia has spoken with someone, or taking all of the 18 voicemails and calling everyone back.

Wenisa has taken on the role of the packaging and shipping department. She takes the labels I give her, puts the cookbooks into the mailers and adds the return addresses and labels and tapes everything down. She gives them the final seal of approval... Great job Wenisa!

HERE'S MY QUESTION:
ONE OF THESE THINGS IS NOT LIKE THE OTHER...
What is wrong with this series of pictures?!
Right. And Wenisa and I are working our butts off...and look who's sleepin on the job! TYPICAL!

Lunesta and Ambien,
Justine

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